RMS II Upload/Download Process

Recommended Handheld TCOM Process

«DOWNLOAD PROCESS – ON COMPUTER

1. Create Download files in Jericho

2. Open the RMS II Upload/Download Screen, by double clicking the Custom IBSA Handheld Service Icon in the bottom right hand corner of your screen

3. Then click the Status button on the HHService Control Module dialog box

4. Click Prepare on the Download side

5. Click Process on the Download Processing dialog box

6. Click Exit when it says “Download processing complete”.

**You are now ready to download our handheld**

«UPLOAD/DOWNLOAD PROCESS – ON HANDHELD

1. From the Main Menu in RMS you want to click the TCOM button

2. It should take you to a screen that says “EOP Complete Upload and Download”

3. Click Cont/Save

4. Once the handheld says "WIFI started" click Start Communication

5. When the upload process is complete click ok on the Communication Process box.

6. Click Exit on the Communication screen, when you click Exit the handheld will reboot itself

**You are now ready to Prepare/Process your Uploads on your Computer**

«UPLOAD PROCESS – ON COMPUTER

1. Open the RMS II Upload/Download Screen, by double clicking the Custom IBSA Handheld Service Icon in the bottom right hand corner of your screen

2. Then click the Status button on the HHService Control Module dialog box

3. Click Prepare on the upload side

4. Click Process on the Upload Processing dialog box

5. Click Exit when it says “You are now ready to Process Uploads in Jericho”.

**You are now ready to Process your Uploads in Jericho**

*This document is posted on Intercom as well.*

Upload/Download Process

Majority of the support calls coming in these days deal with upload/download issues. Here are some of the most common errors we encounter and how to deal with them.

**If you have an upload file on your computer for the truck you are getting an error on, PLEASE DO NOT send another upload file!!!! Sending multiple uploads will cause you to lose truck inventory and next ticket number!**

1. Timed Out Waiting for WIFI:
   
• Click Yes to re-try starting WIFI
• If WIFI times out again, reboot handheld. When it comes back up go into Data Transfer. Wait for WIFI to start, if it starts click Start Communication.
• If WIFI doesn't start up after reboot contact support.
  
2. A - Error - IOException: Lost network connection during upload/download
   
• If you have an upload on your computer for the truck having issues, then click tools, download database
• If you do not have an upload on the computer then click start communication
  
3. Download Error - Download Failed. Network lost during download. Contact Support with this message (the background will turn red when this message pops up):
• Don't Go Any Farther!
  
• Contact Support!
  
4. When opening RMS it takes you to the initial TCOM info screen:
• DON'T do anything except REBOOT handheld (changing anything or pressing any buttons other than reboot may cause inventory to be lost!).
• When handheld comes back up click Data Transfer, when Data Transfer comes up and the WIFI has started click Tools, Load Config.
• Once Load Config is complete, reboot handheld and try going into RMS.

Please post comments about other errors you might be getting while doing an upload/download.

How could we make this more helpful?