How to Print a Preview Ticket

How to Print a Preview Ticket

1. When you get to the Summary Screen, click the Invoice Total label at the bottom of the screen.



2. Once the Preview Screen opens, click Pick List to print a Pick List or click Print to print a Preview Ticket. Note - if a Pick List is needed it must be printed before printing Preview Ticket.

**If you print the Preview Ticket, it saves those sales/rotates/adjustments for that dealer. If you need to make a change to that ticket you will need to use the aggregate function to either add sales or do a buy back. If the ticket needs to be voided that will have to be done in Jericho.

RMS II Version 2.1

Please post any questions, comments, or concerns about the new RMS II Version 2.1 update.

Topic areas include:

• Speed of moving from screen to screen
  
• Speed of application startup
  
• New buttons and placement on screen
  
• New screen for accepting payments
• Consolidation of tickets for single signature
  
• Consolidation of all print outs to one screen

Please don't post as anonymous, add your Distributor name and your name to the beginning or end of your post. Thanks!!

Temporary Solution

TEMPORARY SOLUTION:

• To help alleviate some of the “Out Of Memory” issues we recommend the RSM’s use the RMS (Cell phone icon) application when running their route instead of going into RMS II and selecting “Tickets”.

• Using the RMS application will:

o Open the application faster if reboot required.

o Cut back on some of the memory being used by the RMS II application.

How to Change a Truck Number

On Jericho Host Computer

1. Setup new truck information in Jericho

2. Create Truck in Upload/Download service tray
1. Double click Custom IBSA Handheld Service icon in the bottom right hand corner of you computer screen.
2. Click Manage Trucks
3. Click Hide on the RMS II Upload/Downloads box
4. Add the new truck number in the empty box at the bottom of the truck list Make sure it follows the correct format TR##)
   
   

5. Click Save/Exit

On Handheld

*Make sure you have uploaded all information from original truck number to Jericho

Changing Truck Number

1. Click Config icon on the AppCenter, if you are in RMS you must exit RMS first.

2. Once Config screen opens click File --> Admin Login 3. At password screen enter your Handheld Admin Password, click Continue

4. Once all fields become unlocked change the truck name field to the new truck number.

5. Click File --> Save; click OK on Configuration file saved prompt.

6. Click Exit

Downloading Routes for New Truck

1. From AppCenter click Data Transfer
   

2. Once WiFi has started click Tools --> Download Database




3. Wait cursor will appear on screen and it will say "Beginning File Copy"
   

4. Click OK on the Communication Process box and wait for Configuration to load
   

5. Click OK on Communication Process box – Configuration Load Complete and Reboot (press and hold the red power button) handheld.
   

Changing Ticket Number for New Truck

1. Once handheld has rebooted open RMS
   

2. At the main menu for RMS click the F8 button on the key pad

3. When the service menu opens click Status (this is where you will change the next ticket number for this truck).
   

4. Once the new ticket number has been entered click Cont/Save --> OK
   



5. Click Exit.
   
   

* You have successfully changed the truck number!*

IOT Wireless Deployment

IT is working on installing new Routers with the access point built into it. We are at a point in the process where some of you have had your equipment installed and some of you are about to have your equipment installed.

• After equipment is installed please contact Wossen.


• Once you have been using this new equipment for about a week please contact Emily.

Project Overview
The message below was sent to all of you by IT on Feb. 5, 2008 informing you of this project.
"In an effort to improve wireless connectivity IT will be working with all IOT Distributors to standardize network connectivity to the Home Office.

This project will include the following steps:

1. Site Survey – each Distributorship will be contacted by the Home Office prior to a technician coming out to perform the site surveys
• Survey will be used to identify cabling, take pictures, inventory devices that will connect to the network and conduct wireless scans.


2. IT will review site survey results and provide a solution based on requirements


3. Equipment will be configured and shipped to the site


4. IT will schedule a technician to come out and install the equipment


5. After the installation is completed; IT will test internet and wireless connectivity After completion of this project a stable, consistent, and supportable infrastructure will be in place at all Distributorship's.

Note: Changing Internet Service Providers and hardware will impact the project so do not make any network changes without consulting IT first.

Projected Project Completion Date for ALL IOT Distributors: April 14th 2008"

IOException Error when printing Truck Load or Unload

When trying to print a truck load/unload you might encounter an error that looks like this:

*This error message is caused by too many truck load and unload reports being saved to the storage card. Clearing out old reports only occurs when reprint report is called; we are learning this functionality is not used enough in everyday activity because multiple drivers have called with this issue.

*By walking through the steps below every other week (this process only takes about 30 seconds), users will not encounter this error. Our next release will automatically delete old files.

The following steps walk you through how to clear out any truck load/unload reports that are older than 10days. These steps will work whether you are in Truck Load or Truck Unload.

1. Click OK on the error message dialog box.



2. Once the error message is gone, press and hold anywhere on the grid to activate the drop down list. Click Reprint Report.



3. Once you click Reprint Report it should take you to a list of Saved Reports, click on any one of the reports listed.



4. Click Print.



5. When the dialog box pops up prompting if you want to print anther copy click No.



6. Once you have the printout click Exit/Return.



7. It will take you back to the main Truck Load or Truck Unload screen, click Exit/Print and it will print the original load/unload you were trying to print (as long as you have not rebooted the handheld since you saved the load/unload).

Simplify Daily Check-Ins

If you could simplify daily check-ins by building it from the ground up, how would it work? Please provide a general outline/process.

*All of your thoughts or ideas are welcome!!

Initial TCOM Info Screen

WARNING!!! VERY IMPORTANT SCREEN!!!

If you see this screen on your handheld, please follow the instructions below!

This screen appears when configuration is not loaded properly after download due to network issues. This screen will reinitialize your handheld. Completing this screen will zero out inventory.

If you are still at the warehouse:

1. Reboot the handheld without completing form.
2. Call Emily 469-221-4691

If you are out in the field:

1. Change the truck number to your truck number.
2. Tap in the ticket number field (pressing enter or tab may cause screen to disappear!)
3. Call Office Manager and get your next ticket number
4. Enter ticket number and press Cont / Save

This method will cause your inventory to zero out, but this will allow you to continue for the day without having to return to the warehouse.

RMS II Upload/Download Process

Recommended Handheld TCOM Process

«DOWNLOAD PROCESS – ON COMPUTER

1. Create Download files in Jericho

2. Open the RMS II Upload/Download Screen, by double clicking the Custom IBSA Handheld Service Icon in the bottom right hand corner of your screen

3. Then click the Status button on the HHService Control Module dialog box

4. Click Prepare on the Download side

5. Click Process on the Download Processing dialog box

6. Click Exit when it says “Download processing complete”.

**You are now ready to download our handheld**

«UPLOAD/DOWNLOAD PROCESS – ON HANDHELD

1. From the Main Menu in RMS you want to click the TCOM button

2. It should take you to a screen that says “EOP Complete Upload and Download”

3. Click Cont/Save

4. Once the handheld says "WIFI started" click Start Communication

5. When the upload process is complete click ok on the Communication Process box.

6. Click Exit on the Communication screen, when you click Exit the handheld will reboot itself

**You are now ready to Prepare/Process your Uploads on your Computer**

«UPLOAD PROCESS – ON COMPUTER

1. Open the RMS II Upload/Download Screen, by double clicking the Custom IBSA Handheld Service Icon in the bottom right hand corner of your screen

2. Then click the Status button on the HHService Control Module dialog box

3. Click Prepare on the upload side

4. Click Process on the Upload Processing dialog box

5. Click Exit when it says “You are now ready to Process Uploads in Jericho”.

**You are now ready to Process your Uploads in Jericho**

*This document is posted on Intercom as well.*