Printing Truck Load or Unload after being saved to StorageCard

Some of you have inquired how to print a truck load when you get the message saying an electronic copy has been saved to the storage card.
**The following steps can also be used to print a truck unload that has been saved to the storage card.**
Here is how to print the file:
1. You will get a message that looks like this:












*when you click ok on this message it will kick you out of truck load, re-open truck load and continue with the directions.

2. When you are on the main truck load screen press and hold anywhere on the screen, you will get a drop down box that looks like the following. Select Reprint Report from the list.












3. Once you click Reprint Report the Saved Load Reports menu will open, you will see the last 10 days of reports in the list.
4. Find the most current date and time listed.
Example: Invload20071211142727.prn - it is listed by year, month, date, and time.
Year: 2007
Month: 12
Date: 11
Time: 2:27:27 pm

IRDA Cam = ED-18 adapter

The device you see here is called an IRDA Cam. It has two purposes for the new handhelds:

1. Used for charging the handheld when connected to an AC Adapter.
2. Used for ED-18 transfers. The window at the bottom of the IRDA Cam needs to see the clear light bulb on the ED-18 tester.

**Make sure while doing a transfer nothing is obstructing the path between the window and the light bulb.

Tips/Tricks

Here are a few tips/tricks we have picked up and would like to share with you:

• Pen Alignment: no matter what screen you are on, press the blue button then the ESC button (the ESC button is located on the top left corner of the keypad).

• Handheld Admin. Password: when trying to adjust the configuration settings on the handheld you need an admin password. If you do not know this password or how to find it contact the Support team and we can walk you through getting the password.
  

• Truck Password: when opening RMS it requires a password, if your handheld is not setup with a password just press Enter and it will bypass the password screen. If your handheld is setup to require a password and you don't know what the password is follow these steps to find the handheld password:

• In Jericho click Maintenance
• click Trucks
• the 5th column should say password, the password correlates to the truck # in the first column

If you have any tips/tricks that you have picked up and found very helpful, please share them with the rest of us!

OPEN FOR COMMENTS

This area is reserved for whatever comments you have about the project. We will do our best to respond to comments in a timely manner. Every comment WILL be responded to. This allows you to post comments on topics that don't have a blog already created, if appropriate we will then create a blog posting.

When leaving a comment please add your distributor name at the end of your comment, if we need to contact your regarding your comment we will know where to reach you. Thanks!

Error - Problem Opening RMS

When opening RMS you get an error that says Database file cannot be found check the path to the Database or Database file may be corrupt:

If the error says Database file cannot be found there are two different scenarios:
1. Scenario 1: If the handheld is still at the warehouse reboot the handheld and do the following:
• Once handheld reboots go to Data Transfer
• Once Data Transfer has opened and WIFI has started click Tools, Download Database once it has finished downloading click ok and wait for the configuration to load.
• Once the configuration has loaded reboot the handheld and try going into RMS
2. Scenario 2: If the driver is out on their route and they get this error it will ask if they wants to restore database from automated backup
• Instead of having the driver come all the way back to the shop the driver can click yes, this will restore the database that was on the handheld prior to the current upload/download.
• FYI! When they restore the previous database the tickets that were in the previous upload will be reloaded on the handheld so when the driver runs EOP they will have old tickets on their printouts BUT the old tickets will NOT be reloaded in Jericho, just the new tickets for that day.
If the error says Database file may be corrupt there are two different scenarios:
1. Scenario 1: If the handheld is still at the warehouse reboot the handheld and do the following:
• Once handheld reboots go to Data Transfer
• Once Data Transfer has opened and WIFI has started click Tools, Download Database once it has finished downloading click ok and wait for the configuration to load.
• Once the configuration has loaded reboot the handheld and try going into RMS
2. Scenario 2: If the driver is out on their route and they get this error it will ask if they wants to restore database from automated backup
• Instead of having the driver come all the way back to the shop the driver can click yes, this will restore the database that was on the handheld prior to the current upload/download.
• FYI! When they restore the previous database the tickets that were in the previous upload will be reloaded on the handheld so when the driver runs EOP they will have old tickets on their printouts BUT the old tickets will NOT be reloaded in Jericho, just the new tickets for that day.

-- Error 25046

Please post comments about other errors you might be getting while opening RMS.

How could we make this more helpful?

Upload/Download Process

Majority of the support calls coming in these days deal with upload/download issues. Here are some of the most common errors we encounter and how to deal with them.

**If you have an upload file on your computer for the truck you are getting an error on, PLEASE DO NOT send another upload file!!!! Sending multiple uploads will cause you to lose truck inventory and next ticket number!**

1. Timed Out Waiting for WIFI:
   
• Click Yes to re-try starting WIFI
• If WIFI times out again, reboot handheld. When it comes back up go into Data Transfer. Wait for WIFI to start, if it starts click Start Communication.
• If WIFI doesn't start up after reboot contact support.
  
2. A - Error - IOException: Lost network connection during upload/download
   
• If you have an upload on your computer for the truck having issues, then click tools, download database
• If you do not have an upload on the computer then click start communication
  
3. Download Error - Download Failed. Network lost during download. Contact Support with this message (the background will turn red when this message pops up):
• Don't Go Any Farther!
  
• Contact Support!
  
4. When opening RMS it takes you to the initial TCOM info screen:
• DON'T do anything except REBOOT handheld (changing anything or pressing any buttons other than reboot may cause inventory to be lost!).
• When handheld comes back up click Data Transfer, when Data Transfer comes up and the WIFI has started click Tools, Load Config.
• Once Load Config is complete, reboot handheld and try going into RMS.

Please post comments about other errors you might be getting while doing an upload/download.

How could we make this more helpful?

Multi Clicks to Open an Application

Important - Always Single Click!!

The handheld touch screen only requires a single click. If you double click, multiple instances of that program will open. This will cause memory issues with the application, it will not function properly and could cause the application to lock up. If you get a debug error upon opening RMS, if it looks like you have to enter your password more than once, or you see a different RMS screen when switching between functions, try the following to close out any other open RMS applications:

1. Click the house icon at the top of your screen (it will take you back to the appcenter, the screen with all of the icons)
2. When you get to the appcenter click Memory
3. Once the Memory application opens click the third tab along the bottom Running Programs
4. If you see multiple listings with the same title click stop all to clear out the list, if you get an error message about ending a task then reboot the handheld.
   
5. Once you have cleared the list click ok in the top right hand corner to get back to the appcenter and try opening RMS by clicking ONCE
6. If you had to reboot your handheld, once it comes back up try opening RMS by clicking ONCE

Please post comments about other issues you might be having when double clicking an application.

How could we make this more helpful?

Battery Safety Recall

Does your battery have a green tab or a blue tab?

If it has a green tab, a replacement battery has been ordered for you (whether you have been having issues or not). Once you receive the new blue tab batteries, you MUST follow the shipping instructions to send back the green tab batteries (if you don't send them back ASAP you will be charged for them).

What is the part number of the affected battery?
The part number on the battery label is: 21-62960-02.

What is the underlying issue with the battery?
An independent testing laboratory, retained by Symbol, has determined that the likely root cause of the incidents was an internal cell fault of one of the two cells in the battery pack.

What changes were made to the new battery to ensure this problem will not occur with the replacement batteries?
Symbol moved to a different cell provider and the new cell is approved by the Motorola Product Safety Group. The new cell has gone through months of rigorous testing by the battery supplier, Symbol, and Motorola Product Safety.

Will it be easy to identify the replacement battery from the ‘-02’ battery?
Yes. Currently on the release tab for the MC9000-S battery there is a green label, we will be changing that to a blue label on the replacement batteries to make it easier to identify.


There are a few distributors using the new blue tab batteries, please post your comments about your experience with the new blue tab batteries.

Bluetooth Wireless Printing

When trying to print, you might come across the error "Unable to Establish Communication Link to Printer" followed by "Error- *-* PrinterCEException". These errors are caused by one of two things: 1. bluetooth on printer is disabled or 2. bluetooth on handheld disabled.

To re-enable the bluetooth on both printer and handheld please complete the following steps:
Printer Steps:
1) Open the printer by lifting the flap on the front
2) There are multiple buttons located in the upper left area of the printer.
3) Notice the state of the blue button. Is the button flashing light blue every couple seconds? If so, that means it is awake but most likely needs to be reset.
4) Also, you will notice there is a small green light located below the red button. This means the overall printer state is on.
5) Press the blue button once and the blue light will stop blinking
6) Hold down the blue button for 5 seconds and you will hear the printer chirp and the green light will turn to red and then after a few seconds will turn green again. Close printer



Handheld Steps:
1) The Print OK/Not OK screen should be visible
2) Click the button “Reconnect Printer”
3) A message box will appear reading the printer is now connectible.
4) Click Ok in the upper right corner. A test page will print and means you are now able to print reports again.

Please post comments about other printing issues you might be having.

How could we make this more helpful?




Scenarios Support Document